One-to-one Communication — This interaction often involves a three stage process. Written communication allows you to keep information for as long as you want. When talking in a group it is effective to speak loud and clear so that the patient and family members know what you are saying. The policies actually make people ethical and responsible. It is clear that the communication skills include proper listening, explaining to other, staying calm, talking very slow and understanding the gestures of others. This stage is important because it allows people to exchange personal information and get to know each other.
Analyze the use of strategies that exist to support users of health and social care services with complex health needs. For example if a doctor was stuttering and their articulation was poor, the patient may mishear what the doctor is saying, for example their medication dosage, and may overdose as a consequence of this misunderstanding. It is right that the group has the right emotional atmosphere, as people may feel threatened, or may not be confident enough to speak up within a formal group conversation. I am also going to talk about the types of communication i. Ismail, 2014 Communication is the transfer of information between people. Office of the National Coordinator for Health Information Technology. These processes make up the ways and the context in which professionals and the public search for, understand, and use health information, significantly impacting their health decisions and actions.
Without adequate security, it is impossible to support the service users in health and social care setting. Touch — Touching another person can send messages of affection, care, power over them or sexual interest. Argyles Communication Cycle For communication to be effective it involves a two way process in which each person tries to understand the view point of the other person. Good communication involves the process of checking, understanding, and using reflective or active listening. Speech — Speaking clearly is essential when working with people with service users, as they may have problem with receiving or giving messages.
Available from: Patel V, Barker W, Siminerio E. Further, the legislation related to sex and discrimination act is also something that put its impact at the communication process. In a care home for the elderly, the care worker must communicate with the elderly in a friendly and positive manner. Effective communication helps people make informed decisions and take an active role in their health and social care, which helps them feel confident and happy. Having a group leader can be useful, because they will be able to encourage people to express their ideas, and make sure people take their turn when talking.
The discrimination is one of the major factors which influence the communication. In meetings or classroom discussions you would find a leader or a chairman for example in the youth meeting I took with the youths I was the leader and because the discussion had a leader it was successful everyone new I was the leader as well so when I said you talk there talk and I made sure there was no trouble makers there. They will have to use effective communication to help understand how their employees are feeling and asses their needs. For example if a teacher is telling off a child for someone wrong they have done, they may leave silences in between what they are saying, for the child to think and reflect on what the teacher has said, and what they would like to say next. Here the fun activities could be arranged for patients also.
These messages are sent by our eyes, tone of our voice, facial expressions, position of hands and arms, gestures with hands and arms, the angle of our head and body posture. Review the methods of dealing with inappropriate interpersonal communication between individuals in health and social care setting. It is clear that such theory provided the fact that the people have different feeling and expression, needs and thought a process which could affect their communication and behavioral aspects as well. These include being able to listen to what people have to say, the ability to establish and endure conversations and the ability to observe and respond to non-verbal communication. The training could improve the knowledge level of employees with respect to the interpretation skills. Some of the electronic communication systems can be activated by air pressure, meaning that a person can communicate using an oral tube connected to computerized equipment.
For an example if you were communicating with your boss the way in which we speak to them would be formal, the content language we use and manner of the conversation would be professional and to the point. . Ahead the practices include the values and cultures of health and social care setting which they follow for the improvement in the current communication process. According to the author and psychologist Steven Pinker 1994 estimated that there maybe about 600 languages in the world that are spoken by more than 100,000 people he also believe that there are many more minority languages. In an open posture you will be sitting up straight with your feet spread apart, and the palms of your hands facing outwards. Posture Your posture is an important part of communication, and can affect how you are perceived by others. Reflective listening does not involve introducing new topics or asking questions, it is used to help the speaker understand them and focus on their ideas.
For example, care professionals need to be able to use a range of communication and interaction skills in order to work inclusively with people of different ages and diverse backgrounds 1. When I was working in a nursery there was a child who could not speak English so we had to teach her using signs and symbols. Goal Use health communication strategies and health information technology to improve population health outcomes and health care quality, and to achieve health equity. Finally the message is understood and they are able to communicate back, now the cycle can begin anew. Special Sign language, Braille, Choice boards Special forms of communication such as braille, sign language and choice boards can be especially useful to those with sight or hearing difficulties, or foreign people. For example at a hospital a nurse may have to explain to a service user that they are going to carry out tests on the patient to discover the cause of his or her pain. You should also be listening to what the person says carefully because you want to make that person feel better about being in the situation they are in.